How to Fix a Craftman Tool Box Drawer

January 01, 2022 Post a Comment

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Craftsman Griplatch Ball Bearing Chest Parts Diagram

After writing up yesterday's deal post about a Craftsman ball bearing rolling storage handcart, I turned my aid to my Craftsman 6-drawer Griplatch storage chest of drawers. The hindquarters draw makes a horrible metal-on-metal noise when it opens and closes.

I disassembled the drawer a few times and futz around nerve-racking to correct the problem. I don't think the drawer slide is worn, but IT's definitely bent. Coming to the stopping point I couldn't fix it myself, I proved searching for replacement slide. I wasn't finding anything via the Sears parts view finder, so I emailed Craftsman.com's customer service.

The cover draftsman makes a similar friction legal, but it's not as loud and the drawer slides swimmingly yet. The bottom drawer, not so smooth.

I have dealt with Sears.com customer service before, and really hoped that Craftsman.com's emails were directed to associates more knowledgeable roughly tools.

My netmail, while non a formal work of artistic creation, said:

Hello, I experience a Craftsman 6-drawer 16″; Griplatch ball bearing computer memory chest, model 95487 , and unrivalled of the draftsman slides has get defective. When opening the drawer, the slide sticks and jams and makes an awful interference halfway.

I have disassembled the drawer and slide and cannot line up a cause for the issue.

This was a heavy duty ball mien chest that I believe I purchased in mid-2010.

I regard to obtain a replacement drawer slide (right side), or pair of drawer slides thus that I can replace myself, so that I can again have a fully functioning Crafter ball bearing storage mathematical product.

I could not find the part via Sears' part finder, and am hoping I can get a replacement slide or pair of slides As a warranty permutation.

If a replacement slide cannot be provided at no cost as a warrantee disunite, and so can you orchestrate me to where I can leverage a permutation?

Their response:

Costly Customer,

Thank you selfsame much for contacting sears.com regarding your warrantee question.

We would like to aid you with your warranty question, please nonstop all inquiries to 1-800-827-6655. If you are needing repair, please contact us at 1-800-4MY-HOME and we volition be happy to attend to your help needs.

Give thanks you for allowing Sears to assist you today.

This is an automated response. If the information above did not decently treat your question Beaver State business concern, please reply back with your original information.

Sears Client Upkeep

I replied to the email saying I preferred for an email response. I and then went back to the contact form, pushed the browser back, and submitted the email with different topics, such as "product information" and "other" rather than "warranty information."

I have spent time on the phone with Sears customer service in the recent, and it's something I would head off doing over again if possible.

A few hours by and by I accepted another substance. Information technology's a bit sesquipedalian, so you'll have to click the button infra to show the full email.

Thank you for contacting Sears. It bequeath be our pleasure to assist you with your tool chest.

We regret that you are experiencing problems with your tool cabinet. There may cost a number of possible causes for the symptoms you describe.

Sears offers a great website where you can ask expert technical questions, search for answers from other homeowners, breakthrough product manuals and trouble shot guides. All of this and else great advice and ideas can be found at www.managemyhome.com!

If you determine that you do need renewal parts for your instrument chest, please bring down us at http://web.searspartsdirect.com/partsdirect/power.action or call us at 1-800-4MYHOME.

Click for the Rest

*Facepalm*

Yes, I know there are a number of things that could be unjust with the product. IT seems to be internal damage of or s kind that could not be remedied, and a replacement was needed.

When I first searched for a part on Sears' parts site, I old the exemplar number taken from my 2010 order confirmation, 00995487000. I chopped off the 0's and redundant 9 to get 95487.

Afterward getting frustrated with the lack of help from Craftsman.com and Sears client service, I hunted around and found a the sticker on the inside of the top draftsman. Model 706.954870. Bingo! It also says 69343, which I suppose could be a serial number.

Set forth number M15864 matches the M15864-D printed unofficially of the drawer slide. Clean.

$15.94 + 8.99 shipping + 1.75 taxation = $26.68 total. Ouch. That's just for one right-side ready-made-in-Nationalist China 14″ operating theater 16″ choke-full extension drawer slide down. Perhaps I should have ordered a left slide for the top draftsman spell I was at IT.

So help me if I father sent a non-GripLatch drawer slide.

Lesson learned: Email Craftsman with a warranty request and they'll tell you to call. Reply to that email or send another email with different "topic" selection, and you'll receive a reply with a link to the parts website complete with a tracking link so the associate gets credit for the sale.

There was also a bunch together of unessential bollocks about replacing my water filter and Sears' profession site where I can find "great advice and ideas."

Emailing them was a waste of everyone's time.

What I did damage: Piece Sears' customer service emails were about as least implemental equally could be, the last paragraph in their s electronic mail made me realize I was wrong to liaison Craftsman OR Sears – I should have contacted the parts team directly.

I had not contacted the parts section at initiatory because I hoped a Crafter OR Sears associate would be capable to process the replacement at no charge Eastern Samoa section of the chest's guarantee. I believe the guarantee period for the heavy obligation chest is 3 years, maybe 5.

Past experiences with Sears' phone customer service makes me reluctant to claim them unless I really have to. Besides that, I prefer how email leaves a paper trail for future reference.

Every tool chest and cabinet comes with a service parts list, but I misplaced all of mine.

In the oddment, I found the correct posture number, which is apparently wholly different from the intersection number, and was able to engender the part I needed without assistance.

If I didn't find the model number, I suppose Sears' parts department would have been able to direct me to the label's location.

I sort of get the smel that I was expecting overly much with my email, and that information technology's almost as if I precious someone at Craftsman or Sears to hold my handwriting throughout the part-finding and replacement process. But that doesn't change how information technology looks like-minded all Sears' customer service representatives read from my emails were the words creature chest.

I imagine the process went something the like this:

Sears client service associate opens new netmail
They CAT scan and see the words "tool chest"
They rend up accepted canned warrantee email and scroll to "We regret that you are experiencing problems with your [Product]
Replace [Product] with "instrument chest"
A fellow-specific tracking join is added to the parts finder website tie
*Send*

Granted my e-mail was a little long and weak, but I have it off incomprehensible down that on that point's nothing that could wealthy person been said other than that would suffer varied the responses I standard.

Despite all this, I'm heavily considering ordering the eg bearing tumbling cabinet discussed in yesterday's deal.

Following hebdomad: How to Supercede Drawer Slides on Your Craftsman Needle bearing Toolbox. It's actually quite available, as I disassembled and reassembled all the parts when trying to locate and remedy the frictiony drawer slide.

How to Fix a Craftman Tool Box Drawer

Source: https://toolguyd.com/so-i-contacted-craftsman-about-a-damaged-ball-bearing-drawer-slide/

Herman Somea1990

How to Fix a Craftman Tool Box Drawer

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